Management of Tourism and Hospitality Services

Management of Tourism and Hospitality Services

4.11 - 1251 ratings - Source



What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.This element of the services marketing mix calls for customer service training for employees as well as their motivation ... For instance, in a fine dining restaurant, greeting and sitting the guest, taking the order, serving the guest, and payment.


Title:Management of Tourism and Hospitality Services
Author: Ishmael Mensah; Rebecca Dei Mensah
Publisher:Xlibris Corporation - 2013-09-30
ISBN-13:

You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.

Once you have finished the sign-up process, you will be redirected to your download Book page.

How it works:
  • 1. Register a free 1 month Trial Account.
  • 2. Download as many books as you like (Personal use)
  • 3. Cancel the membership at any time if not satisfied.


Click button below to register and download Ebook
Privacy Policy | Contact | DMCA